FAQs
Whether you’re wondering how our subscriptions works, how to talk to a doctor, or what to expect from a mental health visit, you’ll find all the answers right here. We’ve gathered the most common questions to make your experience smooth, simple, and stress-free.
Who can use AHS Primary Care & Mental Health Services?
Anyone 18 or older can use our services, and adolescents ages 13–17 may also participate with adult supervision.
When should I choose Mental Health services?
If you're experiencing stress, anxiety, depression, sleep issues, burnout, or just need someone to talk to, our mental health services are a safe and supportive choice. Early support can prevent more serious concerns.
How do I schedule Primary Care & Mental Health Services?
You can schedule a visit easily online or mobile app. Choose a time that suits you, select your therapist or counselor, and confirm the appointment—all in minutes.
What should I expect during my visit?
Expect a confidential, compassionate, and professional conversation focused on your emotional well-being. Your provider will listen, assess your needs, and guide you toward the right treatment plan.
What types of mental health professionals can prescribe medications?
Psychiatrists, nurse practitioners, and certain licensed medical professionals can prescribe medications after a proper assessment. Therapists and counselors can recommend behavioral support but cannot prescribe.
How do you match me with the right mental health professional?
We consider your preferences, symptoms, language, gender, and area of focus (e.g., anxiety, trauma, relationships) to match you with the most suitable and licensed therapist or psychiatrist.
Can I request a specific therapist or switch providers?
Absolutely. If you already know who you’d like to see or wish to switch to another provider at any time, we make it easy and judgment-free.
Is everything discussed during sessions confidential?
Yes. All mental health sessions are fully confidential and HIPAA-compliant. Your information is never shared without your consent.
Can I receive a mental health diagnosis through your platform?
Yes. Our licensed professionals can assess, diagnose, and provide treatment plans for a range of mental health conditions, including anxiety, depression, PTSD, and more.
Do you offer therapy for children or teens?
Yes. Our services are designed for both long-term and short-term support. Whether you need a single consultation, regular therapy sessions, or ongoing primary care, you can continue seeing the same provider for consistent, personalized care
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Download our mobile app to take your healthcare with you on vacation, during commutes, or just in bed. Available on both iOS and Android for free.
